SMS PRIVACY POLICY
The Carole Robertson Center for Learning is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you opt in to receive SMS messages.
1. Information We Collect
When you sign up for our SMS program, we collect:
- Your phone number to send text messages
- Your opt-in consent through, SMS keyword, in-person form, or IVR phone system
- Your interaction data (e.g., when you reply STOP or HELP)
We do not collect sensitive personal data through SMS.
2. How We Use Your Information
Your information is used solely to:
- Send appointment reminders, schedule updates and urgent notifications
- Providing customer support when you reply HELP
- Managing opt-in and opt-out requests
3. Data Sharing & Security
We do not sell or share your data with third parties. Your information is protected with industry-standard security measures.
4. Your Choices & Rights
- Opt-Out: You can opt out at any time by replying STOP
- Help: Reply HELP for support or contact us at (312) 243-7300
- Access & Deletion: To request access or deletion of your data, email SMSConcerns@carolerobertsoncenter.org
5. Your Choices & Rights
We may update this Privacy Policy. The latest version will always be available at https://www.carolerobertsoncenter.org/privacy-policy/.
SMS TERMS AND CONDITIONS
These Terms & Conditions govern your use of Carole Robertson Center for Learning SMS messaging services. By opting in to receive SMS updates from Carole Robertson Center for Learning, you agree to these terms.
1. Program Description
The Carole Robertson Center for Learning sends SMS notifications to families and participants including important updates, reminders, resources, and urgent alerts related to their programs.
Message Frequency: You may receive up to 4 messages per month on average, with occasional bursts of up to 20 messages in a given month.
Opt-In Methods: You can opt in by:
- Providing verbal or written consent during enrollment
- Responding to an SMS keyword
- Confirming through an IVR phone system
Cost: Standard message and data rates may apply based on your mobile carrier plan
2. Opting Out
You may opt out at any time by replying STOP to any message. You will receive confirmation that you have unsubscribed, and no further messages will be sent.
3. Support & Help
For assistance, reply HELP to any message. You will receive information on how to contact Carole Robertson Center for Learning support. You can also contact us at: (312) 243-7300 or email SMSConcerns@carolerobertsoncenter.org
4. Privacy & Data Usage
By using this service, you agree to the collection and use of information as described in our Privacy Policy.
5. Carrier & Liability Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages. Carole Robertson Center for Learning is not liable for any issues arising from message transmission.
6. Modifications
Carole Robertson Center for Learning reserves the right to update these terms at any time. Continued use of the service constitutes acceptance of the revised terms.
